SENNHEISER US LAUNCHES “EAR” 24-HOUR HEADSET REPLACEMENT PROGRAM
The Enterprise Advance Replacement warranty option minimizes downtime for business customers, facilitating overnight replacement within in the US
Sennheiser, a leading provider of premium audio solutions for business, announces it has launched a 24-hour replacement program in the United States to swiftly address any incidence of defective headsets. In the event that Sennheiser headsets are found to be in need of repair or replacement, the “Enterprise Advance Replacement” (EAR) warranty program will provide new headsets overnight. The EAR program is designed to accommodate customer emergencies and build loyalty in the marketplace. It is available only to companies located in the US, with shipping solely to US addresses.
An end-user initiated, 24-hour replacement process
Companies using the Sennheiser business headsets can initiate the EAR process with a call to Sennheiser’s service department at 1-877-736-6434, extension 2. The end-user must then immediately validate their product warranty by emailing a proof of purchase to the service department, which initiates the emergency replacement process. Companies with a valid warranty will not be billed for repairs or shipping, and those end-users can receive up to 25 replacement headsets overnight if ordered before 2:00 p.m. (Units required beyond the 25-piece maximum will be sent via ground.) Resellers whose purchases are no longer under warranty can still take advantage of the replacement service, however, they will be billed the flat-rate repair fee which includes standard ground shipping. Overnight shipping is still available for an additional charge.
Sennheiser’s Commitment as an Enterprise Leader
A 24-hour replacement program is an example of Sennheiser’s commitment to business users in the SMB and enterprise markets, instilling end-user loyalty and enhancing brand perception. It illustrates that Sennheiser is dedicated to the end-user’s ongoing business continuity and ultimate success, by minimizing any potential downtime caused by a product malfunction, and quickly resolving any repair-based emergencies. Such a policy confirms that, in addition to focusing on the utmost quality in design, construction and materials, Sennheiser stands behind any defective units with a superior replacement policy. It also adds value to the warranty process, providing a more attractive proposition for resellers to offer in the market.
Minimizing Workplace Disruption
“Sennheiser’s goal is to emerge as the market service leader for its business customers. The 24-hour warranty service furthers that objective, to the benefit of our resellers and business owners in the field,” said Dawn Birr, channel manager, enterprise solutions at Sennheiser. “Our premium headsets are designed for durability and to provide consistent performance. However, in the event that a model should show a defect or need service, the EAR option ensures that repairs will have the least amount of impact on our customers’ day-to-day business.”