Sennheiser to Offer Noise Cancellation Headsets in Security-Conscious Markets Such as Healthcare, Government and Finance
Sennheiser, a leading manufacturer of premium headset and audio solutions, has embarked on an initiative offering its premium noise cancellation headsets for vertical markets that place a priority on customer data confidentiality. These include industries such as healthcare, government, finance and legal environments, where customer service is often conducted through contact centers, yet the handling of patient or customer data is subject to strict security guidelines.
Regulatory initiatives such as HIPAA (the Health Insurance Portability and Accountability Act) in the healthcare marketplace, PCI compliance standards in retail, and obvious security concerns in sectors such as government and finance have forced many businesses to adopt strict compliance measures. In several of these instances, companies are subject to fines if patient data and/or customer credit card information is not protected according to a stringent set of criteria. These businesses can ill afford to allow customer information to be overheard as background conversation during a service call—often a consequence of a low-end headset in an open contact center environment. In addition, sub-par audio quality tends to lead to information being repeated by agents various times, increasing the potential for a customer’s personal information to be overheard by another caller.
“We’ve all been in the situation where, upon calling a customer service number, we inadvertently become privvy to another customer’s information, simply because we can hear other agent discussions,” said Bill Whearty, vice president, sales and marketing, CC&O, Americas, Sennheiser Electronic Corp. “Many of us have also been forced to reiterate sensitive information in a public setting because an agent can’t understand our responses. This is the mark of a poor quality headset, and it’s unacceptable in an environment where the end-user’s information needs to be protected, by law or otherwise. We are now looking to target dealers and end-users in these markets, to raise awareness of how noise cancellation and audio clarity can help them better adhere to privacy standards.”
Sennheiser has been a leader in audio technology for 70 years, producing high-fidelity audio products for the professional recording community for decades. The company has leveraged its high-end quality for contact center environments over the past 10 years with a line of premium unified communications audio solutions. These include wired, wire-less, Bluetooth, DECT and mobile models such as the D 10 series, SD wireless, Century, Circle, Culture, MB and PRESENCE headsets. These products are certified for compatibility with a roster of the market’s top telecommunications providers, including Microsoft, Cisco and Avaya.
Sennheiser’s entire portfolio of award-winning headsets deliver extraordinary noise cancellation, voice intelligibility, comfort over long periods of use, and durability that enhances the value—and the productivity-boosting capabilities—of sophisticated contact center solutions.
“Superior noise cancellation, transmission quality and voice intelligibility are not luxuries in these sensitive verticals, they are an intrinsic component to keeping the end-customer’s data private and secure,” continued Whearty. “We urge dealers and end-users in these highly-regulated industries to understand how vital a high-performance headset is to maintaining their customer’s confidentiality—and to honoring their own security compliances.”