Press Release


Sennheiser and SOFTEL to Co-Exhibit Premium Audio Solutions and Contact Center Services at the 15th Annual NorthEast Contact Center Forum Event, June 14

· Las Vegas, NV – Sennheiser, a leading provider of premium headsets and speakerphone solutions, announces it will be co-located at an exhibit space with business partner and major telecommunications integrator SOFTEL at the NorthEast Contact Center Forum (NECCF). SOFTEL is a provider of contact center and unified communications (UC) services with 20 years’ experience in the marketplace. The NECCF event takes place at Gillette Stadium in Foxborough, MA on June 14, 2016. SOFTEL and Sennheiser will be at booth #103 on the exhibit floor, situated in the venue’s Putnam Club Clubhouse.

Sennheiser will demonstrate its innovative CC&O (contact center and office) wireless headsets and speakerphones, which provide outstanding intelligibility, performance and comfort for call center agents. Sennheiser’s audio experts will be available along with SOFTEL’s UC integration staff, who will consult with attendees on deployments ranging from cloud- to premise-based, virtualized, hosted, mobile and multi-media platforms. Such environments are enhanced by high-quality headsets, which can improve the agent/customer engagement experience that a sophisticated communications network is designed to provide.

All Sennheiser CC&O headsets are compatible with major unified communications providers such as Cisco and Avaya, and are certified for Skype for Business. The product line includes wireless, Bluetooth and DECT models such as the D 10 series; the SD wireless, Century, Circle, Culture, MB, and the recently-enhanced PRESENCE units; plus the award-winning SP 10 and SP 20 mobile speakerphones. These models deliver outstanding clarity, long-wearing comfort, exceptional durability and advanced features such as noise cancellation. They are purpose-built for contact center agents working in loud, stressful, and otherwise challenging office settings. Sennheiser’s high quality solutions improve productivity, giving agents a more intelligible and comfortable experience, which helps them to provide better customer service.

“We’re happy for the opportunity to exhibit alongside a formidable integrator in the contact center marketplace like SOFTEL, since our headsets offer notable benefits to companies that invest in sophisticated unified communications deployments,” said Bill Whearty, vice president, sales and marketing, CC&O, Americas, Sennheiser Electronic Corp. “We continually look to increase our exposure in this space, since in-person encounters are the most compelling way to bring attention to superior audio in a business context. We find that most trade show attendees are familiar with Sennheiser in the consumer and prosumer markets, and are excited to find that our level of quality is available for workplace applications.”

The NorthEast Contact Center Forum anticipates close to 300 contact center professionals and industry experts to attend the show, and works with more than 30 industry-leading sponsors. It delivers a full day of educational workshops, networking, peer to peer learning and guidance from industry experts. This year marks the 15th anniversary of the event.