Carousel Industries Recruits Top Customer Relationship Talent to Drive Growth in Pacific Northwest
Carousel Industries, a leader in mobility, data networking and converged communications, announced that it has appointed three technology industry veterans to lead its sales and customer relationship initiatives in the Pacific Northwest – specifically, Oregon and Washington. The new sales experts will play a pivotal role in driving Carousel’s solutions and services strategy on the west coast, building on the company’s nationally-based success over the last two decades.
Jesse Sitterud joins Carousel as northwest sales in Washington State, and is responsible for maintaining existing customer relationships for Carousel, while seeking net-new clients and uncovering new project opportunities. Joel Norberg, who has been appointed as northwest account manager for Washington State, will work closely with Sitterud in developing opportunities in voice, video, data and integration services in the region. Alicia Heddon, meanwhile, joins Carousel as account executive for Oregon, bringing her knowledge and experience in the telephony sector to the company’s increasing regional customer base.
“Jesse, Joel and Alicia each bring more than a decade of experience in the IT and telecommunications sectors, and will help drive Carousel’s excellence in operations and customer service. All three are completely focused on managing customer relationships,” commented Jeff Gardner, CEO, Carousel Industries. “I’m happy to welcome them to the Carousel team and look forward to working with them to continue our great success in the Pacific Northwest region.”
Prior to joining Carousel, Sitterud was a senior sales executive at NCA, where he developed new opportunities by speaking with managers, directors and C-level executives. Known as a business consultant and strategist that helps solve customers’ business problems, Sitterud builds on his expertise in forming strong customer relationships in his new role at Carousel in Washington. With more than a decade of experience in sales management, Sitterud has held managerial and executive sales roles with Linkstime.com, N2H2, Microsoft and Procurecorp.
Driving Customer Success in the Northwest
Norberg joins Carousel as an account manager for Washington. Working with Sitterud to develop new opportunities and sales, Norberg brings more than 18 years of videoconferencing and A/V integration experience as a design engineer to Carousel. An expert in videoconferencing and A/V integration, Norberg will combine his technical knowledge with Carousel’s solutions sales approach to provide a one-stop shop for existing and future customers in Washington while keeping the solutions design as simple as possible.
Heddon joins Carousel in a new account executive role in the State of Oregon. With more than a decade of sales and managerial experience in the telecommunications industry for companies like CenturyLink Business, XO Communications and Sprint Nextel, Heddon has several years of experience working with carrier and CLEC clients, as well as in selling IP telephony solutions to a variety of customers. Known for her ability in retaining clients and growing top-line revenue from those relationships, Heddon will extend her expertise to both existing and new Carousel clients in Oregon.
Carousel Industries designs, delivers and supports technology solutions that become the foundation of our clients’ businesses. This includes unified communications, managed services, virtualization, Voice over IP (VoIP), video conferencing and collaboration and data infrastructure solutions. Since Carousel was founded in 1992 we’ve grown an average of 30% - 50% per year with 2011 revenues of approximately $326 million. Today we have over 5,000 customers, including 35 of the Fortune 100. Carousel has been recognized by both VAR and CRN Magazines as one of the top technology integrators in the US and we’ve been listed in the Inc. 500/5000 six times.
Carousel is headquartered in Exeter, RI with over 1,000 employees working from offices in 30 locations across the US, including over 250 service technicians deployed across the country. For more information visit our website.
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