Press Release

Carousel Industries

Carousel Industries is Awarded Avaya Midmarket Partner of the Year

Company is Recognized its Success in Midmarket During Avaya Americas Executive Partner Forum in Cancun

· Exeter, RI – Carousel Industries, a leader in unified communications, managed services, data solutions and visual communications, announced that it has been named ‘Avaya Midmarket Partner of the Year’ by Avaya, a global provider of business communications and collaboration software and services. Avaya presented the award to Carousel during its Americas Executive Partner Forum, an annual event designed to drive partner engagement and focus on growth priorities for the year.

Carousel Industries won the award following a year of stellar Avaya sales during 2014, and as a result of its successful team-driven strategy focused on capturing new opportunities in the midmarket. Carousel attributes its ongoing success with Avaya to its long-term, strategic partnership and its commitment to excellence in each phase of the sales cycle: pre-sales, sales, implementation, maintenance, support and managed services.

“We are proud to be recognized by Avaya for our success in the mid market,” commented Jim Marsh, SVP Sales of Carousel. “This is one of the most important business segments in the U.S. economy, with an estimated value between $30 and $40 billion. Each day, our midmarket team is completely focused on helping our customers operating in this segment become more successful. Avaya technology — particularly the Avaya IP Office™ platform — provides the infrastructure and building blocks our team needs to help our customers be more competitive.”

Over the course of 2014, Carousel tripled its sales in the midmarket and developed a dedicated, hosted appliance based on the Avaya IP Office platform.

“We congratulate Carousel on achieving Avaya Midmarket Partner of the Year,” commented Anthony R. DiPaolo, Avaya National Channel Manager. “It is clear that Carousel recognizes the opportunity in the mid market: the company aligned with us on our growth strategies, and had a focused team dedicated to supporting each area of the sales cycle. These things play an important role in helping to grow our mutual businesses, while making Carousel an excellent partner for Avaya.”

“In the mid market, the sales cycle and customer conversations are much different,” DiPaolo continued. “For example, for an enterprise opportunity, a sales cycle might be anywhere between three and nine months. A midmarket sales cycle, meanwhile, is often much more concentrated and might last anywhere between 40 and 60 days. Channel Partners who have adopted to this cycle, and who are having focused conversations on strategic outcomes have been the most successful, and this is clearly where Carousel has excelled.”

The Avaya IP Office platform remains a best of breed solution in the midmarket with its ease of use, ability to support voice, video and mobile, and its capability of handling 2,500 customer end points with virtualized software. Currently, the platform is in use by more than 15 million users and on more than 350,000 systems deployed worldwide.

To learn more about Carousel’s Avaya midmarket solutions, please visit