Carousel Industries' Kaman International Technologies Installation

· Jeff Touzeau

One of the most fascinating things about Carousel Industries is the breadth of companies they serve. Carousel, a leading networking/UC solution provider and one of the top Avaya Partners in the world, recently completed an installation for aerospace leader Kaman International Technologies. The project involved the deployment of an Avaya Communication Manager solution in several locations, which helped centralize the company’s contact center operations deliver a superior customer experience: “We have close to 900 people answering phones across the country, and the solution developed with Carousel enables us to dynamically and automatically adapt to changing volume conditions in each branch while also making our agents better equipped to give the highest standards of customer service,” said John Walshaw, manager, corporate telecommunications, Kaman Corp.